By 31st March 2016, every GP practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.
Bevan Healthcare has allocated every patient a GP who will be responsible for their overall care. This is purely an administrative exercise. If you do wish to know or change your named GP, we will make reasonable efforts to accommodate this request.
Please note: there is no need to telephone the practice for this information. Simply ask reception on your next visit.
What is a chaperone?
A chaperone is present as a safeguard for all parties (patient and health professionals) and is a witness to the conduct and the continuing consent of the procedure.
The precise role of the chaperone varies depending on the circumstances. It invariably includes providing a degree of emotional support and reassurance to patients, but may also incorporate:
Only the staff of Bevan House have access to your medical records. When you register, you will be asked if you are willing for us to share these details with other medical organisations involved in your care.
We will not share any information about you with others without your permission, apart from in some circumstances when there could be a serious risk to someone else’s health or life.
Due to the ongoing COVID19 pandemic, we are currently pausing our complaints process, in line with national guidance.
You can still raise concerns or make a complaint, but we may not be able to investigate it and respond as we normally would.
We will acknowledge your complaint, log it on our system, and check for any immediate patient safety, safeguarding or practitioner performance issues. If there are, we will take immediate action as necessary.
If your complaint is about anything else, it will remain open until further notice, unless you choose to withdraw it. When normal services are resumed, we will investigate and deal with it as soon as we can.
Please note that of 26 March, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.
Thank you for your understanding.
If you still wish to make a complaint please click the link below to be redirected to the complaints procedure document.
When appropriate, we issue electronically generated Fit Notes.
We have been notified by the Health and Social Care Information Centre (HSCIC) that, with effect from February 2016, they will be extracting data on fit note usage. This data will be made available to the Department for Work and Pensions (DWP) so that the Fit for Work service can be evaluated and for policies to be developed as necessary.
The data being collected will be fully anonymised and will include:
At no stage will patient identifiable information be extracted.
Requests for letters / medical reports
Please put your requests in writing, detailing what information is needed and why. It is likely there will be a charge for this service
The doctors are prepared to carry out medical examinations or complete reports, e.g. insurance, pre-employment, HGV, PSV
A fee is chargeable for these services. A list of current charges are available from the receptionist.
Please call after 10.00am for results of test results.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this information or they are not capable of understanding the results.
The reception staff are not clinically trained so it may sometimes be necessary to book you in for a face to face appointment of a telephone consultation with a doctor or practice nurse.
When you take your test you will be told how long it will be before the results are returned to the practice.
Information about Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website