Patient Information


Named GP for all patients

By 31st March 2016, every GP practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.

Bevan Healthcare has allocated every patient a GP who will be responsible for their overall care. This is purely an administrative exercise. If you do wish to know or change your named GP, we will make reasonable efforts to accommodate this request.

Please note: there is no need to telephone the practice for this information. Simply ask reception on your next visit.

  • This does not prevent you from seeing any GP or Nurse Practitioner in the practice as you currently do.
  • Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
  • You will still receive the same level of care.
  • You do not need to do any anything else, nothing will change for you.

Chaperone Policy

What is a chaperone?

A chaperone is present as a safeguard for all parties (patient and health professionals) and is a witness to the conduct and the continuing consent of the procedure.

The precise role of the chaperone varies depending on the circumstances. It invariably includes providing a degree of emotional support and reassurance to patients, but may also incorporate:

  • assisting in the examination or procedure, for example handing instruments during IUCD insertion
  • assisting with undressing, dressing and positioning patients
  • acting as an interpreter

Please see the links below for our policies

If you would like to view or download the Bevan Healthcare patient information leaflet, please use the following link

Who Has Access To My Records?

Only the staff of Bevan House have access to your medical records. When you register, you will be asked if you are willing for us to share these details with other medical organisations involved in your care.

We will not share any information about you with others without your permission, apart from in some circumstances when there could be a serious risk to someone else’s health or life.

Complaints Procedure

Due to the ongoing COVID19 pandemic, we are currently pausing our complaints process, in line with national guidance.

You can still raise concerns or make a complaint, but we may not be able to investigate it and respond as we normally would.

We will acknowledge your complaint, log it on our system, and check for any immediate patient safety, safeguarding or practitioner performance issues. If there are, we will take immediate action as necessary.

If your complaint is about anything else, it will remain open until further notice, unless you choose to withdraw it. When normal services are resumed, we will investigate and deal with it as soon as we can.

Please note that of 26 March, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.

Thank you for your understanding.


If you still wish to make a complaint please click the link below to be redirected to the complaints procedure document.

Fit Notes

When appropriate, we issue electronically generated Fit Notes.

We have been notified by the Health and Social Care Information Centre (HSCIC) that, with effect from February 2016, they will be extracting data on fit note usage. This data will be made available to the Department for Work and Pensions (DWP) so that the Fit for Work service can be evaluated and for policies to be developed as necessary.

The data being collected will be fully anonymised and will include:

  • The number of computer-generated fit notes issued
  • The number of patients recorded as "unfit" or "may be fit" for work
  • Fit note duration
  • Health conditions giving rise to fit notes being issued

At no stage will patient identifiable information be extracted.

Requests for letters / medical reports

Please put your requests in writing, detailing what information is needed and why. It is likely there will be a charge for this service

Non-NHS/Private Services

The doctors are prepared to carry out medical examinations or complete reports, e.g. insurance, pre-employment, HGV, PSV

A fee is chargeable for these services. A list of current charges are available from the receptionist.

Test Results

Please call after 10.00am for results of test results.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this information or they are not capable of understanding the results.

The reception staff are not clinically trained so it may sometimes be necessary to book you in for a face to face appointment of a telephone consultation with a doctor or practice nurse.

When you take your test you will be told how long it will be before the results are returned to the practice.

Why and how the NHS may use information about you?

Please click the link below to view the NHS Privacy Policy

Information about Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website

Download the opt out form >>>>


Patient Services

Patient Information