Patient Services



Routine appointments usually last 15 minutes. Urgent appointments may need to be shorter when the surgery is busy. Appointments are for medical problems only. If you are requesting other services, please contact reception first.

Some appointments can be booked in advance. The majority of our appointments with doctors are available to book on the day of the appointment. On the day appointments can be made at 08:30am via telephone.

You may also book a telephone consultation with the doctor or nurse, who would ring you back at an agreed time.

The doctors at Bevan Healthcare all work part time. If you wish to see a particular doctor, you may wish to consider phoning up on the same day of the week as your last appointment and asking to see the same GP.

If you are too unwell to get to the surgery, please telephone for advice. The doctor will advise you on the most appropriate way of getting medical help.

Disabled Access

Our health centre has suitable access for disabled patients. All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.

A hearing loop is in place at the front reception desk.

Cancelling Appointments

Please let us know if you cannot come to your appointment as soon as possible. Every day, valuable time is wasted by people who simply do not turn up for their appointment. This blocks appointments for other people who may need them. If an interpreter has been booked, the practice still has to pay for them even if you do not attend.

What to do when we are closed?

There is always a doctor available when we are closed.

For non-urgent problems and common ailments

Please visit your local pharmacist for advice.

For Urgent Problems

If your problem is very urgent and will not wait until the surgery reopens, phone NHS 111. They will give you advice and if necessary arrange for you to see a doctor.


For life threatening conditions, dial 999. Ambulances are only for emergencies. You should only attend Accident and Emergency at the hospital for very urgent or life threatening conditions such as chest pain, difficulty breathing, severe allergic reactions, or accidents.

The nearest NHS walk-in centre is: Hillside Bridge, Butler Street, BD3 0BS

If you would like to view or download the Bevan Healthcare patient information leaflet, please use the following link

Online Services

How to order Prescriptions

Bevan Healthcare are now using an electronic prescription service. Please visit your local pharmacist for advice about this service.

Repeat prescriptions should be ordered using the printed list that came with your last prescription. Tick the items you need and hand the slip in to reception or send it in by post. If your medication review is overdue, you will need to see a doctor before further repeat prescriptions can be issued.

Your new prescription will be ready after 2 working days. You cannot collect a prescription here on Saturdays, Sundays or Bank Holidays

If you go to the same chemist every time for your prescription, you can ask the chemist to order your prescription for you. You will then only need to go to the chemist, not the practice, to collect your medication

Please order your repeat prescription in good time, especially before weekends and Bank Holidays when the surgery is closed


Repeat Prescriptions

To use the online service you must have obtained a user name & password from the surgery.

Interpreter Services

We work closely with a translation and interpreter service, Enable 2. If you need an interpreter to accompany you at your appointment, please inform reception giving at least two days notice before your appointment.

This is an extra service that is offered and is currently free of charge. If you can’t attend for your appointment please give the practice plenty of notice in order for us to cancel the interpreter.

For more information


Patient Services

Patient Information